COMMERCIAL TRUCK SERVICE
UPTIME
Not just a program. It's a mission.
Vanguard is 100% committed to the implementation and execution of Uptime processes. An efficient service process equates to Uptime and Uptime equates to increased revenue for your business. Mack and Volvo Uptime Certification is something dealers have to earn and work to retain. Vanguard Truck Center locations in Flagstaff AZ, Phoenix AZ, Tucson AZ, Adairsville GA, Atlanta GA, Augusta GA, Commerce GA, Savannah GA, Cahokia IL, Charlotte NC, Austin TX, El Paso TX, Georgetown TX and Houston TX have completed certification and all other locations are currently implementing procedures and processes in pursuit of certification.
Prompt checkin and assesment of vehicle status with initial diagnostics within two hours.
You can stay in the loop with direct communication using the optional ASIST program.
Repairs determined to take less than 4 hours are routed to dedicated UPTIME Bays preventing short jobs from waiting behind longer jobs.
Trucks requiring advanced diagnostics and repairs are routed to an Advanced Bay. As soon as information is available, you’ll be advised regarding anticipated repair time and costs.