Privacy Policy
Your Privacy, Our Commitment
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://vanguardtrucks.com/ (the “Site”).
Overview
Vanguard Truck Centers, LLC (“Vanguard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our websites, phone systems, text messaging programs, service interactions, and business operations.
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies :
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Information We Collect
We may collect the following types of information:
· Contact Information: Name, company name, mailing address, email address, phone number.
· Communication Data: Call recordings, voicemails, SMS/MMS messages, and communication metadata when you contact us or opt in to SMS communications.
· Transaction & Service Information: Vehicle service history, parts orders, warranties, and related account details.
· Technical Information: IP address, browser type, device identifiers, and usage data when interacting with our websites or digital services.
How We Use Information
We use personal information to:
· Provide and manage customer service, repairs, parts sales, and support.
· Communicate appointment reminders, service updates, and operational notices.
· Respond to inquiries and fulfilling requests.
· Improve our services, systems, and customer experience.
· Comply with legal, regulatory, and contractual obligations.
SMS & Phone Communications
When you opt into SMS or voice communications via our RingCentral EX phone system, we may send:
· Products and services.
· Operational or account‑related updates.
· Customer support messages.
Message frequency varies. Message and data rates may apply.
Information Sharing
We do not sell or rent personal information. We may share information with:
· Service providers and technology partners (including RingCentral) who assist in communications and operations.
· Affiliates and locations operating under Vanguard Truck Centers, LLC.
· Legal or regulatory authorities as required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.
Your Choices
You may:
· Opt out of SMS communications at any time by replying STOP.
· Update or correct your personal information by contacting us.
Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted with an updated effective date.
Contact Us
Vanguard Truck Centers, LLC Attn: VP of Information Technology [703 Ruskin Drive – Forest Park, GA 30297] [IT.Operations@vanguardtrucks.com] [404-362-3755]
Website & Communication Terms and Conditions
Acceptance of Terms
By accessing Vanguard Truck Centers, LLC’ websites, contacting us, or using our phone and SMS services, you agree to these Terms and Conditions.
Permitted Use
You agree to use our websites and communication systems for lawful business purposes only and not to:
· Attempt unauthorized access to our systems.
· Transmit harmful, abusive, or unlawful content.
· Interfere with system integrity or security.
Communications Consent
By providing your phone number, you consent to receive calls and text messages related to:
· Products and services.
· Account‑related notifications.
· Operational communication.
Consent is not a condition of purchase.
RingCentral EX Phone System
Communications may be recorded or logged for quality assurance, training, and compliance purposes.
Intellectual Property
All website content, trademarks, logos, and materials are owned by Vanguard Truck Centers, LLC or licensed to us and may not be used without authorization.
Limitation of Liability
To the fullest extent permitted by law, Vanguard Truck Centers, LLC shall not be liable for indirect, incidental, or consequential damages arising from use of our services or communications systems.
Governing Law
These Terms are governed by the laws of the state in which the applicable Vanguard Truck Centers, LLC location operates, without regard to conflict‑of‑laws principles.
Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised terms.
3. SMS Terms of Service (RingCentral EX)
Program Description
Vanguard Truck Centers, LLC offers SMS text messaging for customers and business contacts who opt in, including:
· Products and services.
· Service status updates.
· Customer support communications.
Opt‑In Consent
By providing your mobile number and opting in (verbally, via web form, or keyword), you consent to receive SMS messages from Vanguard Truck Centers, LLC.
· Consent is not required to make a purchase.
· Message frequency varies.
· Message and data rates may apply.
Opt‑Out Instructions
You may opt out at any time by replying:
STOP – to unsubscribe
HELP – for customer support and program information
You may also contact us directly to be removed from SMS communications.
Eligible Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
SMS data is handled in accordance with the Vanguard Truck Centers, LLC Privacy Policy. We do not sell or share SMS consent with third parties for marketing purposes.
Changes to SMS Program
We reserve the right to modify or terminate the SMS program at any time. Updates will be reflected in these terms.
Support Contact
For SMS support:
· Phone: [404-362-3755]
· Email: [IT.Operations@vanguardtrucks.com]
How Do We Use Your Personal Information?
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You can opt out of targeted advertising by:
| https://www.facebook.com/settings/?tab=ads | |
| https://www.google.com/settings/ads/anonymous | |
| Bing | https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads |
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Do Not Track:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Unless expressly stated otherwise herein, any information submitted by you through this Site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Vanguard Truck Centers will take reasonable precautions to protect your personal information, and will not knowingly distribute any information you submit through this Site. However, because of the open nature of the Internet, we recommend that you not submit information you consider confidential. Vanguard Truck Centers uses cookies to collect anonymous traffic data.
Disclosure:
Vanguard Truck Centers will not disclose to outside parties any personally identifiable information obtained from the submission of an e-mail inquiry without the consent of the sender (except as required by subpoena or other legal process or in the case of imminent physical harm to the customer or others)
Responses to E-mail Inquiries:
When visitors send e-mail inquiries to Vanguard Truck Centers, the return e-mail address is used to answer the e-mail inquiry we receive. We may use it to send future promotions and notifications we feel will be relevant to you. Vanguard Truck Centers does not use the return e-mail address for any other purpose and does not share the return e-mail address with any third party.
Updates:
Vanguard Truck Centers may amend this Privacy Policy from time to time. These changes will be posted online and take effect as soon as they are posted.